Knowledge Base ← Customer Feedback for FrescoChat Client Apps → Pidgin for Windows and Linux Adium for MAC OS XABBER for Android IM+ for iOS IM+ for Android 7 articles → Configuration → Create Departments Trigger rules Configure your working hours Chatbox Avatar Queues - visitors waiting to chat 21 articles → General → Voice and Video Chat (beta) Webhooks Priorities for delivering messages on multiple devices IM/Jabber Username and password Chat commands 8 articles → Installation → HTML installation Prestashop (V 1.6) installation Prestashop (until V1.5) installation Magento Installation Facebook Installation 6 articles → All articles → Create Departments HTML installation Changes to layout + new avatar Form Builder: Cusomize pre-chat and offline forms Voice and Video Chat (beta) 44 articles →