Transferring to another agent
If you chat with an external Jabber client, you can transfer the current chat session to another agent easily sending the following message
You can configure the agent alias at the agent settings
If the agent to whom you want to transfer the session is not available, you will get notified and continue chatting with that user.
Transferring to another department
If your account has departments, transferring a chat session to another department is easy
Where the department-alias is the alias you specify at the department settings
If your agents use FrescoChat Web Client, just use the transfer tool en the chatbox menu