A chat archive is kept, storing all your chats during a certain period, so you can search in the recent chats you and your agents have done.
This is available for the paid Plans.
- In the Free Plan the chats are kept for 7 days
- In the Plus P lan the chats are kept for 90 days
- In the Corp Plan the chats are kept for 180 days
Search and selection fields are Agent, Visitor city, Visitor country, Visitor email address, Visitor name, Chat message, Visitor IP.
The search performs an AND on the selected criteria.
The search result can be exported as a CSV file. This is interesting for those who wish to analyse the chat data in dept, or keep the records for a longer time than the storage period in the FlexyTalk control panel.
CSV export of the search results