Chat archive

← Configuration

A chat archive is kept, storing all your chats during a certain period, so you can search in the recent chats you and your agents have done.

This is available for the paid Plans.

  • In the Free Plan the chats are kept for 7 days
  • In the Plus P lan the chats are kept for 90 days
  • In the Corp Plan the chats are kept for 180 days

Search and selection fields are Agent, Visitor city, Visitor country, Visitor email address, Visitor name, Chat message, Visitor IP.
The search performs an AND on the selected criteria.




The search result can be exported as a CSV file. This is interesting for those who wish to analyse the chat data in dept, or keep the records for a longer time than the storage period in the FlexyTalk control panel.




CSV export of the search results



Configuration

  1. Create Departments
  2. Trigger rules
  3. Configure your working hours
  4. Chatbox Avatar
  5. Queues - visitors waiting to chat
  6. Timeout settings
  7. Maximum concurrent chats
  8. chat transcripts to your e-mail address
  9. Offline messages
  10. Use custom images / links to open chatbox
  11. Integrating your social media channels in your chatbox
  12. Eyecatching image
  13. Add agent's pic
  14. Customize your Away and Busy IM status
  15. Use 1 IM/Jabber account across multiple FrescoChat accounts
  16. Anti annoying policy
  17. Chat archive
  18. Translate / Localize texts on chatbox
  19. Behavior on mobile devices
  20. Transfer chat session to another agent or department
  21. Gravatar Integration

Feedback and Knowledge Base

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