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Provide an export option that has usable data including client name, email, agent, chat time, etc.
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Use custom images / links to open chatbox
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Configure your working hours
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Chat commands
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Create Departments
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Priorities for delivering messages on multiple devices
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Offline messages
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Gravatar Integration
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Magento Installation
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Chat archive
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Add agent's pic
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Integrating your social media channels in your chatbox